Please click I accept below if you would like to receive promotions and discounts in the forms of Emails and SMS. You can unsubscribe from these at any time on the profile page.
We at Cakeaway aim to bring all of our customers the very best value for money, services and food around Manchester. Give us feedback.
Value for Money
My food was 28mins late out of
the ETA expect time. In which he
stayd seated in his car half way
up the street. So i have had to
walk up the street in the rain. I
then had to open his passenger
door for him so he could pass me
the food well he remaind in his
car. The burger was cold and so
was the warm brownie pot cake.
The milkshake was fine. But for
the price of the order i am not
I ordered desserts last night
from cakeaway we ordered at 10:30
and it came 2 and half hours late
, didn’t get told that it was
too far away , and use came up
with a load of excuses when we
called up . I recommend you
change the map of where it is .
Also when the food came the
waffle was stone cold and the ice
cream all melted I want a refund
full. Because of this we ended up
binning it all today , due to
this I want my refund back
Absolutely shit service manger is
rude waited for almost a hour and
didn’t receive my order
Always late... quoted 35 mins...
still not here after 1 hour and
Hi, I ordered a cake for my
nephew to be delevired to him in
Manchester. The cake I ordered is
not the one we recived. the one I
ordered is with kinder eggs and
choçolate as clearly stated in
its description. But the on we
received is with santa. can you
please explain it.
Paid £20 for two awful
milkshakes that look nothing like
the pictures you advertise!! No
cream on top no extras nothing at
all special about what you do.
Tastes exactly like nesquik
powder blended with ice cream.
£13 for the tinest portion of
cookie dough youve ever seen in
your life. What a mark up you
must be making on this bland
rubbish. The order turned up so
late at 3am that by that time we
had been waiting so long we went
to bed. The delivery driver made
sure he banged on our door loud
enough to wake not only us and
our new baby, but also our
neighbours. The food we recieved
so SO cheap looking and over
priced, its the same food i can
make easily for a couple of
pounds. Dont be fooled by the
pictures this company shares as
the reality is nothing like their
social media pictures. Ive taken
pics of our food, will be sharing
them everywhere. Will be chasing
our refund without a doubt, avoid
this at all costs. Wish i could
give less than one star
Order arrived 1 hour late. After
calling the restaurant they said
the delivery driver was close but
we waited 30 minutes after that.
Ordered a biscoff sundae and when
it arrived it was a melted
brownie sundae with a biscoff
biscuit stuck on top. The
snickers sundae was the the same
with a snickers on top.
Custard with other dessert was
Waste of money!
Email trail below from last
weekend. I’ve had no feedback
let alone a refund!
I haven’t had a response from
you about my complaint - why not?
Please come back to me ASAP
From: David Smith
Sent: 14 November 2020 19:56
Subject: Re: Very late delivery!
Just an update - my order arrived
over 2 hours late!
The driver was unaware of any
issues with previous deliveries,
delays due to weather or traffic
on copperfield road - all excuses
the girl on the phone gave me!
Awful service and I await my
On 14 Nov 2020, at 19:31, David
My kids ordered two milkshake and
some cookie dough which was
supposed to be delivered to sk12
1yu at 5-40.
I’ve phoned up and complained
that the order hadn’t arrived
even though the app said it had
been delivered. I spoke to a girl
who said the weather was causing
the driver to drive slowly. As it
is only a little damp and windy
rather than snow, I suggested
this shouldn’t cause over an
She then rang the driver who
apparently had difficulty with
the previous delivery (weather
related?). She the told me it
would be with me in 15 mins. This
was 7.05 and it still hasn’t
If we were a cash delivery, she
would have given discount but as
we have paid by card, no discount
can be applied?!
I expect a voucher to the value
of our order which was over
£19.00. This service is not good
enough and my kids have been
waiting for two hours!
I await your response.
Waited around an hour an 20 for
My son paid for his pancakes and
milkshake out of his own money it
came and was freezing cold hes
currently warming it up in the
microwave. Bit gutted for him to
Pls confirm that it’s being
delivered not collected!! Thanks!
Thank you for your perseverance!
The delivery was much
Only issue is, When we order the
driver never brings up to our
door, i have to go down! In my
pjs and 32 weeks pregnant!
Order was not received despite
money being taken from my account
and it has now been an entire
Also very difficult to get in
contact with anyone to help to
solve the issue quickly and
Highly regretful of my decision
to use this company and wish that
I had used a more reputable
company, like Moonpig, who I've
I wish I had read the reviews
before I ordered. Ordered at
20:20, and was told it would be
10 - 30 minutes. Tried to call 5
times, kept being cut off. When
I finally got through at 21:20, I
was told the ticket hadn't gone
through. Promised delivery
straight away, with a free item
included. I finally got the food
at 21:40, but no free item!! I
demand a refund, otherwise I will
take this further. Thankfully I
ordered ice creams from brand
names so I didn't have to contend
with poor food, either.
i want a refund on the order that
never showed up
I would give 0 stars if I could!
Absolutely appalled at the
service. Ordered at 8:30pm (on a
Tuesday night), said the order
would be with us at 9:05pm.
By 20 past nine, it hadn't turned
up, so we rang them. Apparently
the driver was in our area and
wouldn't be long.
Another 20 minutes later, food
still hadn't arrived. Rang them
again, he was "round the corner".
Eventually the order turned up at
10:15pm. By this time the food
was stone cold and inedible. I
wouldn't serve it to a dog.
We rang again, and was told that
because we ordered through just
eat, we weren't entitled to a
refund. Opened the just eat app
to be told our order had been
delivered at 9:05pm!!!
We drove to the shop ourselves,
gave our food back and asked for
a refund. We spoke to one of the
managers, who said he can't do
anything until Friday as they
don't get any money off just eat
until then??? He offered to make
the food fresh, but by this time
it was almost 11pm, and to be
honest having looked at the
abysmal food we were given, I
didn't want to bother!
I'm absolutely disgusted with the
shocking service, and I only hope
that no-one else makes the same
mistake of ordering from this
was very nice but very over
This is the fucking worse place
to order from!! Every fucking
time they let you down and
judging from the other review
it's a common theme! Never again,
bullshit company and have lost my
Paid 30 pound for two waffles and
a milk shake for the waffle to
come with a little drizzle of
chocolate sauce and 3 peace’s
of breno absolutely shocking my
kids could of maid it look better
with there eye shut taste
horrible aswell never again wt a
wast of money wen I rang didn’t
even offer me my money back iv
just wasted 30 not happy a all
My food hasn’t arrived it was
meant to come at 2am and now
it’s saying it has delivered i
am seriously in happy the fact I
have waited and it hasn’t
turned it but saying delivered I
seriously wouldn’t recommend
Order from there over and hour
ago and initially called to get
an ETA since one wasn’t
available on the app. I was
reassured it would arrive within
20 minutes..... it’s literally
been an over an hour now since I
called and I’m still waiting
It was easy
It was easy
Hi. I placed an order, got
confirmation it was received, and
that it would be delivered at a
specific time. I don't have
confirmation of delivery and
would very much appreciate one.
Order ID 353887110 My phone
number is from America, +1 818
720 0899 and email is
Thank you in advance.